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Frequently Asked Questions (FAQ)
How do I place an order?
We have a few options for placing orders. You can place your order through
our website and secure check out, you can call us toll free at 1 866 211-2598,
or you can send your order to us by regular mail.
Do you share my personal information or email address?
No, your information is not shared with any other parties. We only use your
information to process your order.
Is your shopping cart check out secure?
Yes, our shopping cart uses SSL, Secure Socket Layer to protect your
information.
What payment methods do you accept?
We accept Visa, Master Card, Discover Card and American Express. We also
will accept money orders sent via regular mail.
Paypal payments are accepted to ebay@overtherainbowshop.com .
How do I pay with a money order?
Simply print the shopping cart pages that show your order items, then print
the page that shows your address and shipping information, then send those pages
to our address listed on the contact page along with your money order payment.
Are orders shipped discreetly?
Yes, your privacy is very important to us. All orders are shipped
discreetly. Your package will be plain and unmarked with a return address
showing from Broad Perception LLC or a similar discreet address.
Is this a gay owned company?
Yes, we are 100% gay and lesbian owned and operated.
What if I don't like an item?
We have a 100% satisfaction guarantee. If you are unhappy with any item,
simply return it for a refund or exchange. See our
return policy
for more details.
Do you ship outside of the United States?
Yes, we ship to many countries world wide. If you are placing an order
to be shipped outside the United States, just select International as the
shipping region during check out. Then enter your address and select your
country, if your country is not on the list, we do not ship there.
Do you have a paper catalog?
No, we no longer have a paper catalog available, just the web catalog.
Feel free to print our web pages for a paper copy.
Do you have an affiliate program?
Yes, we do, click
here for more information.
Do you sell wholesale?
Yes, we do offer wholesale pricing for licensed businesses.
Click here for
more information.
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